GuitarCare - 2024
GuitarCare Privacy Policy
Effective Date: October 22, 2024
GuitarCare ("we," "us," or "our") is committed to protecting the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, and share user information when you use our GuitarCare Lite and GuitarCare Pro mobile applications (the "App") and our GuitarCare Cloud platform ("Cloud").
1. INFORMATION WE COLLECT
We collect the following information about users: App Usage Information: We collect information about how you use the App, such as the features you use, the pages you visit, and the time you spend on the App. Device Information: We collect information about your device, such as the device model, operating system, IP address, and unique device identifiers. Audio Information: When you use the intonation assessment feature in the App, we collect audio recordings of your guitar's sound. These recordings are used solely to analyze intonation and are not stored on our servers after the analysis is complete. Account Information: If you require the help of a luthier/technician by using the search feature in the App, we collect your email address and we generate a uniqueID. Location Information: If you require the help of a luthier/technician by using the search feature in the App, we collect your coarse location to show you nearby luthiers. This is in the form of country and postal code that you declare.
2. HOW WE USE INFORMATION
We use the information we collect for the following purposes: To provide and improve the App: We use the information to provide and improve the App's functionality, personalize the user experience, and develop new features. To analyze App usage: We use the information to analyze App usage and market trends to improve the App and develop new features. To communicate with users: We may use the information to communicate with users, such as sending updates about the App or information about new features. To provide location-based services: If you use the luthier search feature, we use your location to show you nearby luthiers.
3. SHARING OF INFORMATION
We do not share user information with third parties, except in the following circumstances: Service Providers: We share information with third-party service providers who assist us in providing and improving the App, such as analytics providers and cloud storage providers. We have contracts with our service providers that require them to protect user information. Business Partners: We may share information with business partners, such as luthiers in the GuitarCare Pro network, to provide services requested by users. We only share information that is necessary for the business partner to provide the service. Legal Authorities: We may disclose information to legal authorities if required by law or a court order.
4. DATA SECURITY
We take appropriate security measures to protect user information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security assessments.
5. DATA RETENTION
We retain user information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. CHILDREN'S PRIVACY
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
7. YOUR PRIVACY RIGHTS
Users have the following rights regarding their personal information: Right of Access: Users have the right to access their personal information. Right to Rectification: Users have the right to have their personal information corrected if it is inaccurate or incomplete. Right to Erasure: Users have the right to request the deletion of their personal information. Right to Restriction of Processing: Users have the right to restrict the processing of their personal information. Right to Data Portability: Users have the right to receive their personal information in a structured, commonly used, and machine-readable format. Right to Object: Users have the right to object to the processing of their personal information. To exercise these rights, users can contact us at info@guitarcare.com
8. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify users through the App or by email.
9. CONTACT US
If you have any questions or concerns about our Privacy Policy, please contact us at info@guitarcare.com